Just when I'm convinced that we've become a truly disposable society, a company proves me wrong.
Backing up....
Several years ago I was planning my homebrew setup. I received a gift certificate to Northern Brewer, and decided to use it to buy the Cadillac of homebrew pumps--a magnetic pump from the March Pump company out of Illinois.
The pump sat in my basement for over a year. Finally, I started putting my system together and put the pump into use. After about four uses, the pump died.
I emailed March Pump with my model and serial number and explained that the unit is probably out of warranty, but I was very disappointed because I barely used the thing and it no longer worked. I received a response within hours by a gentleman named Doug Street. He told me that it was out of warranty, but if I sent it to them, they'd take a look at it. He said, sometimes they can get them working again, but there would be no guarantees.
The only thing I had to lose (other than the value of the pump) was shipping. I sent it off.
I followed up a couple of weeks later to get the status, and was told that they got it running, but it was pretty "fubar-ed" up and was rubbing a lot. Oh well....
So I come home today to a very pump-sized box on my front porch. I figured I got my very defective pump back.
No!
A shiny new pump motor was staring back at me!
This company was up-front, responsive, and successful in removing some of the cynacism I've cultured over the years. They went above and beyond anything they had to do, and they not only left me 100% satisfied, they also made me want to tell everyone my pleasant experience.
I think I'll start with this blog......
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